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In the business world, it is not uncommon for conflicts to appear.
These conflicts can lead to a long, expensive, public and difficult litigation process.
Business Mediation is a problem-solving process used by businesses, partnerships, and industrial relations that is effective restoring relationships and agreements between individuals, employees, groups, or business-to-business disputes in order to avoid the disruption and loss of ongoing business interests and operations, time is money. Business mediation asserts that in all businesses and industrial relations there will be differing opinions, goals, experiences and as such the purpose of mediation analysis of disputes is not placing blame but defining the problem in order to resolve issues and concerns without damaging relationships thus allowing for building better relationships.
Business Mediation proscribes to a mediation analysis of the issues that have lead to conflict being clearly defined and understood by the disputants. Through mediation analysis the concerns causing the conflict can be identified and addressed through a neutral third party. The issues, concerns, needs and the underlying issues surrounding the disputes discovered through mediation analysis affords the dispute to be resolved with the benefit of the betterment and maintenance of the interdependent relationship or industrial relationship.
Business Mediation requires that the disputants examine each other’s interests, concerns, and needs. Being aware of where the other partie(s) are coming from (their position) opens up a much clearer picture of what is not being received by them and leads to problem solving dialogue. Industrial relations must be maintained to support the ultimate purpose of the organization. Industrial relations should be mutually beneficial and with clear role definition and roles definitively set. Clarifying issues allows for not only settlement of dispute, but transitions into goal setting amongst the decision makers directly involved in the conflict. Within industrial relations, employees and management may have dissimilar values and goals that lead to misunderstandings and conflict between them.
Industrial relation conflict is reduced through effective communication. Participants are encouraged to speak truth to power, listen, manage emotions and emphasize common issues and agreements. When participants to a dispute are able to admit to mistakes and apologize without using qualifying conditions, the outcomes of the dispute can better serve not only the parties but the organization as well. Future goals/plans are prioritized and then assessed for best probable outcomes that are mutually beneficial. Handling business mediation and industrial relations through mediation analysis by a neutral third party affords small businesses the opportunity to successfully address and resolve issues, concerns, and interests with the least interruption to business operations and profitability.
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